Our promise to you
30-Day Return Policy.
No questions asked.
Changed your mind? Something arrived damaged? We make it right — fast. Every eligible return is processed within 5–7 business days, and we cover shipping for anything that's our fault.
- Return window
- 30 days from delivery
- Refund timeline
- 5–7 business days
- Response time
- Within 24 hours
- Our email
- support@storeroyce.com
What qualifies
Return eligibility
- Unused and in original condition — items must be unworn, unwashed, and unassembled where applicable.
- Original packaging intact — tags attached, accessories included, and the original box or bag present.
- Within 30 days of delivery — the clock starts the day your tracking shows "delivered."
- Proof of purchase — your Shop Drawer order number, which you received in your confirmation email.
Starting a return
How to request a return
Contact us
Email support@storeroyce.com with your order number and a brief reason. We respond within 24 hours.
Get approval
We'll confirm eligibility and send a prepaid return label for defective or wrong-item cases.
Ship it back
Pack the item securely in its original packaging and drop it off within 7 days of approval.
Refund issued
Once received and inspected, your refund posts to the original payment method within 5–7 business days.
Getting your money back
How refunds are processed
Once we receive and inspect the returned item, we'll send a confirmation email. Approved refunds are credited to your original payment method within 5–7 business days.
If your bank or payment provider takes additional time to post the credit, that's outside our control — but we can provide a refund confirmation number on request.
Partial refunds may apply if an item is returned with signs of use, missing parts, or outside the original packaging.
Refund timeline at a glance
- Day 0 — we receive your return
- Day 1–2 — inspection & approval
- Day 2–9 — refund posts to your payment method
Exceptions
Items we cannot accept back
The following categories are excluded from our standard return policy. If you have a question about a specific item, email us before purchasing — we're happy to clarify.
- Digital products — software licenses, downloadable content, and gift cards once redeemed.
- Customized or personalized items — anything made to your specifications, including engraved or monogrammed products.
- Final sale items — products explicitly marked "Final Sale" at the time of purchase are not eligible.
- Opened hygiene products — for health and safety reasons, we cannot accept opened skincare, cosmetics, or personal care items.
We made a mistake
Defective or wrong items
If your item arrived damaged, defective, or is simply not what you ordered, we take full responsibility. Here's what that means in practice:
Full refund or replacement
Your choice — a complete refund to your original payment method, or a replacement shipped at no additional cost.
We cover return shipping
We email you a prepaid return label. You don't pay a cent to send a defective or wrong item back.
Priority processing
Defective-item cases jump the queue. We aim to have your resolution confirmed within 48 hours of your initial email.
Photos help, but aren't required
A photo of the damage speeds things up, but we won't reject your claim just because you can't provide one.
Still have questions?
We're one email away.
Drop us a line at any stage — before, during, or after a return. We reply within 24 hours, every day.
support@storeroyce.comAvailable 7 days a week · Average response under 6 hours